Refund Policy

We want you to be confident in your purchase of Harmony Care Connect. If you are not satisfied with your subscription, you may request a full refund of your most recent subscription payment within thirty (30) days of the charge date.

Refunds are processed by our payment provider, Paddle, who acts as the Merchant of Record for all Harmony Care Connect orders. To request a refund:

• Visit paddle.net and locate your order using the email address you used at checkout, or
• Email us at Info@thecreativestudiobyjae.com and we will help coordinate the refund with Paddle.

Approved refunds are returned to the original payment method. Processing times depend on your card issuer or bank and typically take between five and ten business days to appear on your statement.

One-time implementation and onboarding fees are refundable within the same 30-day window if implementation work has not yet begun. Once implementation activities are underway, implementation fees may be refunded on a pro-rata basis at Clinova’s discretion, taking into account work already performed.

You can cancel your subscription at any time from your account settings or through the Paddle customer portal. Cancellation stops future renewals; the current billing period remains active until the end of that period. If a renewal charge is processed unexpectedly, contact us or Paddle within 30 days of the charge to request a refund.

Please contact us or Paddle before initiating a chargeback with your bank. Most billing concerns can be resolved quickly and directly. Chargebacks initiated without prior contact may result in suspension of the associated account pending resolution.